Last Updated: November 13, 2025
We're confident in the quality of our services. If you're not completely satisfied within the first 30 days of your initial subscription, we'll provide a full refund—no questions asked.
At 16G Digital Services, we are committed to providing exceptional digital services and ensuring client satisfaction. This Refund and Cancellation Policy explains our policies regarding refunds, cancellations, and service modifications. By subscribing to our services, you agree to the terms outlined in this policy.
This policy should be read in conjunction with our Terms and Conditions. In case of any conflict, the Terms and Conditions shall prevail.
Our 30-day money-back guarantee applies to first-time customers subscribing to any of our service packages (Starter, Professional, or Enterprise). The guarantee period begins on the date of your initial payment.
If you are not satisfied with our services for any reason within the first 30 days of your initial subscription, you may request a full refund of your first payment. This guarantee applies to:
To request a refund under our money-back guarantee, please contact us at:
Please include your account information, invoice number, and reason for the refund request (optional but appreciated for improving our services).
Refund requests submitted within the 30-day guarantee period will be processed within 5-7 business days. Refunds will be credited to the original payment method used for the purchase. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.
Upon approval of your refund request, all active services will be terminated immediately. You will lose access to our client portal, reports, and ongoing SEO activities. Any work completed during the guarantee period will be retained by you (such as blog posts and content created), but no further services will be provided.
After the initial 30-day money-back guarantee period expires, all payments are non-refundable. This applies to both monthly and annual subscriptions. We do not provide pro-rated refunds for partial months or unused portions of annual subscriptions.
Refunds after the guarantee period may be considered only in the following exceptional circumstances:
All refund requests submitted after the 30-day guarantee period will be reviewed on a case-by-case basis. We will consider factors such as:
We reserve the right to approve or deny any refund request at our sole discretion. Our decision is final.
You may cancel your subscription at any time through the following methods:
To avoid being charged for the next billing cycle, cancellation requests must be submitted at least 48 hours (2 business days) before your next renewal date. Cancellations submitted after this deadline will take effect after the next billing cycle.
For monthly subscriptions:
For annual subscriptions:
During your notice period (from cancellation request until end of billing cycle), we will continue to provide the full scope of services according to your subscription package. This ensures you receive value for the period you've paid for.
You may downgrade from a higher-tier package to a lower-tier package at any time. Downgrades take effect at the start of your next billing cycle. No refunds or credits will be provided for the difference in price during the current billing period.
When downgrading, services will be adjusted according to your new package tier. This may include:
To request a package downgrade, please contact our support team at least 5 business days before your next billing date. We will process your request and confirm the effective date of the downgrade.
You may upgrade your service package at any time. Upgrades take effect immediately upon payment of the price difference.
When upgrading in the middle of a billing cycle:
To upgrade your package, log into your client portal and select the desired package, or contact our sales team at sales@16gdigital.com.
If payment fails or is not received within 15 days of the due date, your services may be suspended. Suspended accounts will not receive:
To reactivate suspended services, all outstanding payments plus any applicable late fees must be paid. Services will resume within 2-3 business days of payment receipt. Please note that suspension periods may negatively impact your SEO progress.
Accounts suspended for non-payment for more than 30 days may be permanently terminated. Upon termination, you will forfeit access to all client portal data, reports, and services. Reactivation after termination requires a new subscription and may include setup fees.
Add-on services purchased as one-time deliverables (such as extra content creation, video SEO, or specific audits) are non-refundable once work has commenced. Refunds may be considered if we fail to deliver the service or if there are significant quality issues with the deliverable.
Add-on services with recurring billing follow the same cancellation policy as main service packages. Cancel at least 48 hours before the next billing date to avoid charges for the next period.
If you believe you've been charged incorrectly, please contact us immediately at billing@16gdigital.com before disputing the charge with your credit card company or payment processor.
We will investigate all disputed charges within 5-7 business days and provide a detailed response. If the charge was made in error, we will process a refund immediately. If the charge was correct, we will provide documentation supporting the charge.
If you initiate a chargeback without first attempting to resolve the issue with us, we reserve the right to:
We are not responsible for service delays or failures caused by circumstances beyond our control, including:
Refunds or credits will not be provided for service interruptions or reduced performance caused by external factors, search engine penalties resulting from pre-existing website issues, or changes in search engine algorithms that affect rankings.
We understand that unexpected life events occur. In cases of serious medical emergencies or family circumstances, we may offer account suspension options or special payment arrangements. Please contact us to discuss your situation.
If you must close your business, please contact us as soon as possible. While we cannot provide refunds outside our standard policy, we may be able to offer account suspension or transfer options.
For seasonal businesses that operate only part of the year, we offer custom arrangements. Contact our sales team to discuss seasonal package options.
All refunds will be processed to the original payment method used for the purchase. We cannot process refunds to different accounts or payment methods.
Once approved, refunds are processed within 5-7 business days. The time it takes for the funds to appear in your account depends on your financial institution's processing times, typically 5-10 additional business days.
You will receive an email confirmation when your refund has been processed, including the refund amount and expected timeline for receipt.
You are responsible for maintaining accurate billing information and ensuring payment methods are current and valid. We are not responsible for failed payments due to expired credit cards or insufficient funds.
You are responsible for monitoring your subscription renewal dates. We provide renewal reminders via email, but it is ultimately your responsibility to cancel before the renewal date if you no longer wish to continue services.
You agree to maintain current contact information and respond to our communications regarding billing, services, or policy changes in a timely manner.
We reserve the right to modify this Refund and Cancellation Policy at any time. Material changes will be communicated via email at least 30 days before taking effect. Your continued use of our services after policy changes indicates acceptance of the new terms.
Changes to this policy will not affect refund requests or cancellations initiated before the change takes effect.
For questions about our refund or cancellation policy, or to submit a refund or cancellation request, please contact us:
16G Digital Services
Billing Department
Email: billing@16gdigital.com
Refunds: refunds@16gdigital.com
Phone: +1 (555) 123-4567
Support Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
Address: 123 Business Avenue, Suite 500
Digital City, DC 12345
By subscribing to our services, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.